Why choose Merratec?
Discover our unique edge
It’s our commitment to you . We deliver effective, efficient technical solutions paired with the guidance to help you reach the peak of your business.
some of our partners
Success
Diversity, Equity, and Inclusion is our key to Success. Our techs and our costumers are our biggest asset and as such they are enpowered to succeed. The restaurant industry is one of the most diverse and growing industries, as such we embrace and are excited by this growth and diversity, believing that only through authenticity, inclusivity, high standards of respect, trust, and leading with humility will we be able to achieve our highest level of excellence.
Jonathan Marrero CEO/ Operating Member
What People Say
Merratec, and its technicians are very knowlegeable and well versed. Installation was neat and very creal, cables managed and presentable. Were able to address and solve all my network and technical issues.
Leo Wood
Pasquale Pizza
Service agreements
Minimal investment,
Maximum results
At Merratec, we believe in making our services affordable. Enjoy a high-value dedicated service at an incredibly competitive price.
Level 1-Starter
Perfect for smaller-mid size venues, and new Toast customers. This plan offers remote technical support, product guidance and resolution to any hardware provided by Toast.
Annual routine maintenance visit and year-round dedicated help desk support with discounted onsite labor.
$99.99
per month
Includes:
-Remote Toast technical support, product guidance, and resolution to any issues related to Toast.
-Remote basic Toast backend configuration adjustments, includes pricing, modifiers, menu etc.
-Basic Helpdesk: Email/phone support during normal business hours (9am-5pm Eastern, Monday- Friday)
-Basic Hardware and network maintenance: POS system, printers and devices.
-Onsite Tech Visit (Annual) to address on-site IT issues.
-Discounted onsite labor: $85/hr per tech (Reg.$120/hr)
-Holidays and weekend onsite support: $140/hr per tech (Reg. $200/ hr)
-Emergency and overnight onsite support: $180/hr per tech (Reg. $260/ hr)
Level 2- Performance
Ideal for larger venues and greater technical needs. This plan offers remote technical support, product guidance and resolution to any hardware provided by Toast.
Plan offers remote technical support, product guidance and resolution to any hardware provided by Merratec such as security cameras or sound system.
Semiannual routine maintenance visit and year-round dedicated help desk support with discounted onsite labor.
$139.99
per month
Includes
All Level 1-features plus:
-Remote Toast technical support, product guidance, and resolution to any issues related to Toast.
-Remote advance Toast backend configuration adjustments, includes menu entries, creating and applying discounts and coupons, price strategies, modifier groups and all Toast related system wide settings.
-Plan offers remote technical support, product guidance and resolution to any hardware provided by Merratec such as security cameras or sound system.
-Remote troubleshooting and free onsite security camera and speaker replacement.
-Extended help desk 24/7 support for critical issues.
-Security enhancement: Basic setup, regular audits and PCI compliance.
-Remote troubleshooting: Faster issue resolution through remote access.
-Onsite Tech Visit (Semiannual) to address on-site IT issues.
Level 3-Elite
Tailored for serious technical and networking requirements. Ideal for large venues such as nigh clubs or larger restaurants. This plan offers remote technical support, product guidance and resolution to any hardware provided by Toast.
Plan offers remote technical support, product guidance and resolution to any hardware provided by Merratec such as security cameras or sound system.
Quarterly maintenance visit and dedicated year-round help desk support with discounted onsite labor.
$199.99
per month
Includes:
All Level 1 & 2 features plus:
-Remote Toast technical support, product guidance, and resolution to any issues related to Toast.
-Remote advance Toast backend configuration adjustments, includes menu entries, creating and applying discounts and coupons, price strategies, modifier groups and all Toast related system wide settings.
-Plan offers remote technical support, product guidance and resolution to any hardware provided by Merratec such as security cameras or sound system.
-Free onsite troubleshooting and unlimited onsite security camera and speaker replacement.
-Dedicated account manager for personalized consulting.
-Advance security: intrusion detection and vulnerability assessments.
-POS system fine-tuning and optimization.
-Tailored IT solutions and integrations per site.
-Unlimited wiring and port repair provided by Merratec.
-On demand onsite visit as schedule deems possible.
-Onsite Tech Visit (Quarterly) to address on-site IT issues.
Not convinced? We stand 100% behind our work, money back guarantee. Our goal is to empower you to manage your business performance in real time, directly in store or from any location with confidence.
Ready to find a solution?
There has never been a better time than right now. Prevent data loss and network down time before it’s too late.